You can find plenty of shared web hosting companies on the market today, yet many of them are resellers who have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to contact the company over the phone. The level of support that you can have through this method of communication may vary based on the supplier - some provide dedicated telephone support, various others offer basic and customer support only as some matters are more time-consuming and it is more convenient to be resolved via a trouble ticket, especially if the issue has to be escalated. Nonetheless, it's good to know that you can contact your web hosting supplier as there are tons of small problems which can be managed efficiently and in a timely manner with a telephone call, not mentioning that you'll be able to get more info regarding the services even before you become a customer.
Phone Support in Shared Web Hosting
As we have live telephone support 14 hours every day, you'll be able to contact us and consult with our customer support agents to get more information about all of the Linux shared web hosting packages that we offer and make sure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we have telephone numbers on 3 different continents so that you'll be able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you are already an existing customer, you will be able to give us a call about general and billing matters, and even about some tech ones. If the situation is strictly technical or it requires more time to investigate, you'll have to employ our ticketing system, that will allow both you and our tech support crew to track the info provided by either side.