Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We provide a 60 min response warranty for every support ticket or e–mail that you submit to the tech support team. We will speedily reply to all the standard questions and forward the issue to our server admins if any additional assistance is required. If you make use of the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you preliminary.
A Premium–Quality Customer Service
We will be online for you 24/7/365 to respond to any inquiries that you may have pertaining to our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require help handling server management tasks, you can take advantage of our Optional Managed Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services
A User–Friendly Help Area
Our Hosting Control Panel was installed by default for every Linux dedicated servers hosting package. Among its features is a very useful integrated knowledgebase that will walk you step by step on everything that you can do. Most of the instructional articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.