One-Hour Response Guarantee
Know more about the 1-hour response time guarantee and exactly how you, as the customer, can benefit from it.
If you ever have any queries in regard to the hosting service or you encounter a problem with your websites, you’ll need to get in touch with the respective web hosting company’s client support team. It may not make a difference how promptly they will reply if you’ve got a general query, but an issue such as a misapplied web app update, for example, may lead to your site becoming damaged or unavailable online. And the longer you wait for the support team to lend you a helping hand, the longer the site will be inoperational. If you offer goods or services online, any downtime will influence your site in a destructive way and you may lose existing or potential visitors. Lots of hosting providers, particularly resellers, answer e-mails and trouble tickets within 24 hours, but in the digital sphere that’s much too long, since visitors will scarcely ever go back to a website that’s not functioning correctly over long time intervals.
One-Hour Response Guarantee in Shared Web Hosting
If you’re using one of our Linux shared web hosting packages and you’ve got a question or confront a certain challenge, you can touch base with us 24-7 by posting a customer support ticket or by sending an e-mail and we’ll make certain that you have a reply in less than 1 hour. In case the issue can be solved, we will do it before we respond to you, while in case there is something that you have to do on your end, we will provide you with all the needed details – what settings to check, what possible solutions to try out, and so on. Usually, you’ll receive a reply within only half an hour, so waiting for hours or even for more than 1 day to obtain assistance is something out of the question. Our 1-hour reply time guarantee applies to any enquiry that you may have – billing, technical or general.