If you have purchased a web hosting plan and you have certain queries concerning a particular function/feature, or if you have bumped into a certain difficulty and you need support, you should be able to get in touch with the respective technical support team. All hosting providers use a ticketing system no matter if they offer other means of contacting them aside from it or not, because the best way to handle an issue most often is to open a ticket. This communication model makes the replies exchanged by both sides easy to track and enables the client care team representatives to escalate the case in the event that, for example, an administrator should step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you’ll need to have at least 2 separate accounts to contact the support team and to actually manage the hosting space. Non-stop switching from one account to the other could be a bore, not to mention the fact that it takes a lot of time for the majority of hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our Linux shared web hosting packages isn’t separate from the web hosting account. It’s part of our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any particular moment with just several clicks of the mouse, without ever logging out of your account. The ticketing system offers a quick-search box, so you can track down the status of virtually any support ticket that you have already opened, if needed. Also, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to tackle a given problem before you actually send a ticket. The ticket response time is no more than 60 minutes, which means that you can get timely assistance at any moment and if our client care staff suggests that you do something within your hosting account, you can do it straight away without leaving the Hepsia Control Panel.