Lots of people who begin using their very first web hosting account, or switch companies, usually have enquiries in regards to how given tasks are accomplished or bump into difficulties when setting up different things such as e-mails, site settings, and so on. That is why, many companies have compiled documentation with the most popular questions and issues so as to help their customers get info quickly and seamlessly. As a result, the customer service team can dedicate more time to real issues that given clients may be facing, since the solution for the minor things will already be available on the web and customers can fix them without having to touch base with the client care staff. Having comprehensive documentation is extremely important, particularly for new users with zero previous experience, because the hosting service involves numerous functions and many individuals can get bewildered about what action to take. A good information repository can both help you carry out the procedures that you need and get to know how the web hosting service works as a whole.

Extensive Online Documentation in Shared Web Hosting

If you have ordered your first shared web hosting package through our company or have transferred your site over to us, you will grow familiar with our platform and our in-house built Hepsia Control Panel in a jiffy as we have compiled an extensive knowledge base where you can find all the information that you may ever need – both general info with regard to the hosting service as a whole and more specific info about the different features that you can use and the obstacles that you may stumble upon. The articles are available in 2 places. The entire article list can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel too. You can acquaint yourself with how to accomplish practically everything, from enabling an .htaccess config file to administering a mailing list, and all the articles offer thorough guides, so you’ll never get lost due to an unclear text. Of course, if you face a more specific obstacle and you cannot find a solution in our knowledge base, you can contact our customer support engineers 24/7.