The availability of the customer and technical support that a shared web hosting company provides can tell you a lot for the services they supply too. In case you are allowed to use just e-mails and tickets, you have most likely come across some reseller not the hosting provider. If this is the case, you may have to wait for a couple of days in order to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for extra help. If the supplier offers you different ways of communication with quick response time which are available at any moment, they're most likely the top provider, not only a reseller. Therefore you'll enjoy timely assistance and top quality support since they will have instant access to the servers where your account will be created. Whatever the trouble - sales or technical, it is generally better to be able to contact your web hosting company directly by using your favourite method of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our shared web hosting services include 24/7 tech support plus various means of contact. If you do not have an account yet, you can give us a call or come on our live chat and speak with a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up getting a service which you can't use effectively. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it needs more investigation. In contrast to the majority of suppliers that you can find today, we reply to all of the tickets within the hour, so you won't have to wait for an entire day. Our support services are available day and night, even during public holidays.